+ Do Downtown Plainfield and Naperville carry the same items?

Both Downtown Plainfield and Naperville carry all the same items. However, due to the size difference, Downtown Plainfield may receive more of a particular item.

+ Is everything online available in stores?

We try to keep all of our items in stock that we have featured on the website. However, as certain items become low in stock (ie. retired items) these may be pulled for online orders only to avoid any issues with overselling.

In regards to wooden pieces, we do weekly inventories to keep the stores well stocked with all of our plaques and accent shapes. There is a chance that a sample item shown on the website may not have all available pieces in the same colors in the stores. Please keep this in mind if you are making a special trip for a specific piece and perhaps call ahead if this is important. Our workers are wonderful at modifying samples with other pieces to best fit your needs when working with you in person.

Custom cut items can be purchased in stores, but are not available same day.

+ Do you have more items in stores?

We do carry many more commerical items in stores than online. When selecting commerical items we tend to only purchase a handful to allow for a great variety that is ever changing! It is because of this that these items are not added to the website as they quickly sell instores. This is also why we reccomend to purchase something you like in stores rather than waiting as many times we will not be getting more of that item in.

As for our wooden items, as these are custom made and designed all of our samples shown can be made in stores and more! The sky is the limit and you can create an item that is truly one of a kind.

+ Can I request special modifications to any listing?

Many listings have options for color, font, ribbon, and other specifications of your choice. If you’re interested in modifications not identified in customizable options for your specific selection, please message us in advance of purchasing, email infosaraboocreek@gmail.com. We would be happy to let you know feasibility, time frame, and if there are any additional charges involved.

**Please note, we craft our hand personalized ornaments in advance batches to prepare for the busy holiday season and may not be able to accommodate certain requests. If the request is pivotal to your selection, please message us before purchasing. If a request is simply noted on an order and we are unable to accommodate (particularly during the busy season), we will fill with the item ordered as is.

+ I no longer live near a store, but would like to create a completely custom sign, is this possible?

We would love help you create something for you even though you are not able to make it to our stores. We ask that you contact us via this contact form (form link) to let us know what it is you would like to make.

There is a designing fee when creating a piece outside of our stores. Please note that these requests may take some time and cannot be completed same day as in stores. Also, there may be a long delay for these custom inquires during our Christmas season, which is our busiest time.

+ Can your store make a custom sign from a photo I saw online somewhere?

We are honored you have thought of us, however we do not wish to copy other creators work and have created our items to represent our shop. Therefore we are not able to make this request.

+ Do you do completely custom signs?

All sign options we offer are shown on our website. If you are wanting an item we currently carry modified (ie different size/color) we are able to accomidate these requests, but no longer are accepting orders for completely custom items.

+ Can I get my pick-up in store order same day?

Pick-up in store orders are not ready same day. All online store orders are completed as quickly as possible at our workshop in Crest Hill. The filfillment for your order solely depends on the items purchased and their processing time as well as store availablity. Online store orders take a minimum of 2 business days to be complete, but can take longer depending on your item's processing time (ie custom cuts take 1.5-2 weeks).

You will be contacted via the number you left when your order is ready.

+ How do I place a pick-up in store order?

In order to select store pick-up you must first enter your shipping address. The system limits store pick-ups to people within an hour radius. If in store pick-up does not show up since you live further, but you would like to drive to pick-up your order you can enter our Crest Hill location as the shipping address and all pick-up store locations should show. Our Crest Hill address is 2313 Plainfield Rd., Crest Hill, IL 60403

+ How long does it take to complete my order?

The fulfillment time for your order solely depends on the items purchased and their processing time. You will receive an email when your order has been shipped. If you selected store pick-up you will receive a phone call to the number you provided.

These items can be sent sooner, but typically are sent within the times listed below:

• Commerical items that are not handcrafted can usually be shipped out within 2-3 business days.
• Premade ornaments will usually be shipped within 3-5 business days
• SaraBoo Classics line of frames and signs within 6 business days
• SaraBoo Creations 7 business days
• SaraBoo Custom Cuts 7-9 business days

Please note that as we get closer to our holiday season (Nov. 15- Dec. 31) these timelines may vary

+ What is your shipping protocol?

Our goal is always to ship as soon as your item is completed and within the time frame outlined for your item. Our listings will indicate our production times necessary to complete your order, which is the time frame expected BEFORE the item is shipped, see question above for more details. We will then ship based on your shipping selection at checkout – you can choose standard shipping (USPS First Class) or UPS. We have had the best experience with UPS and prefer to ship with them whenever the shipping amount paid allows. Unfortunately, we have no control over actual shipping times once packages leave our workshop and cannot make any “guarantees” in that regard.

**During our busy holiday season (Nov.15-Dec.31) we may have changes to production times or shipping recommendations.

+ My package says it was delivered, but I do not have it, what do I do?

Very often in this situation the package will end up showing up within a few days. It may have been delivered to a neighbor or still be with your mail carrier, so please be patient for a few days.

Calling your local post office (not the 800 number, but your town’s post office) seems to help in these situations (we have no additional information on your package beyond the same tracking number you receive).

Unfortunately, we cannot refund or replace any orders that have been marked as ‘delivered.’

+ My package says in transit and has not moved, do you know where it is?

More recently the post offices have not been scanning packages at every location when it arrives. This causes there to be days when an item appears lost. Often the item will show up within a few days at the location distribution center and from there be delievered. Calling your local post office (not the 800 number, but your town’s post office) seems to help in these situations (we have no additional information on your package beyond the same tracking number you receive).

+ Can items be returned or exchanged?

Items that are not custom made can be exchanged and given store credit; ie. Nora Fleming, Candles, Mud Pie, etc.

If your item is one of our wooden items, it is made and personalized just for you, all sales are final. That said, if there are any issues with your purchase please contact us and we’ll work with you to find a happy resolution.

+ Will hand personalizing look exactly the same as the pictured sample?

We have several personalizers working in the shop whose personalization may not look identical to the one in the example.

Your personalization request may also impact the appearance – for example, longer names/phrases will be written smaller to fit in the space allowed.

+ Is there always a personalizer in the store?

We do not always have a personalizer in stores, however during the Christmas season we try to have one more often. If you need a personalizer we reccommend calling first to double check!

+ Can I get my sign same day if I make it in stores?

When created in store, our signs are generally ready in 20 minutes or so. This time may vary depending on complexity, if there are orders ahead of you, etc. During our holiday rush or if finalizing your item close to closing time, you may need to pick your itme up the next day.

+ When is ribbon included, and will it be the same ribbon shown in the listing photos?

If ribbon is shown it is generally included (unless there is a ribbon “add-on” option in the listing or it is indicated otherwise). Occasionally ribbon supply issues occur outside our control; if we have to make any substitutions, we will choose an alternative as close as possible to the ribbon shown.

+ Are your items painted on the back?

Our larger signs are generally stained or raw wood on back. Our ornaments are generally unpainted on the back and may show some “smoke” from our cutting process. If you require a painted back, please message us and we’d be happy to send you an upgrade listing.

+ Do you ever have any sales?

We do have sales in stores and online from time to time. We do not have a set schedule of when items will go on sale. If you would like to be notified of our sales make sure you join our shoppers club to get the scoop first! You can also follow our social medias to watch for any sales (follow us on facebook & instagram @saraboocreek).

There may also be some items that are on sale in stores that can be found in our "clearance" section.

+ What is your shoppers club?

Our shoppers club is our exclusive program for our shoppers. Shoppers will be notified of any sales or promotions going on in stores as well as get some special perks around their birthday! Shoppers will also get a point for every dollar they spend, when they reach 250 points they will get $10 off their next purchase! This $10 off is valid for 3 months and will expire if not used in that timeframe.

At the moment, our online shoppers club and in store are two separate programs and the points will not be combined.

+ Can I get a partical refund for an item I purchased that went on sale the next day?

Unfortuantly all sales are only applicable to the timeframe written. We are not able to backtrack and give back money, nor are we able to extend sales for certain customers.

+ I forgot to add my promo code to my order, can I still get my discount?

If you contact us shortly after your order and before it is processed we may be able to help you, but it will depend on the items ordered as well as when the order was placed. We are not able to modify orders during our holiday rush (Nov 15-Dec 31).

+ I forgot to add an item to my order, can I place a second order and not pay shipping if my first order has not shipped?

If you contact us shortly after your order and before it is processed we may be able to help you. We will likely have you place the second order WITH shipping and refund you the difference as adding this item may make your original shipping costs more due to its weight.

Please note we may be unable to modify orders during our holiday rush (Nov 15-Dec 31).**