Shipping & Returns

 

Shipping Information

  • All items are shipped from Plainfield, IL.

  • Shipping prices vary depending on the weight of the product

  • If you want express shipping you must select it at the check-out.

    • Please note that while express shipping means it will ship faster once dropped off at the post office, personalized/custom signs still can take 1-2 weeks to complete in our workshop. We will try to prioritize your order, but depending on the time of year and amount of other orders- your item still may take some time.

      • SaraBoo Custom Cut Signs take approximately 1.5 weeks to complete

      • SaraBoo Originals take 2-3 business days to complete

  • If an item is 16” or larger please keep in mind that it can only be shipped by ground.

 

Returns & Exchanges

Personalized/Customized Items

  • If an item is a personalized item it cannot be returned or exchanged.

    • However, if you are unhappy or have any questions/concerns about your item please feel free to contact us.

  • Contact us if you would like to cancel an order.

    • If we have not started your order you may be issued a refund

    • If we have started your sign no credit will be issued

  • If an item is incorrect:

    • If the mistake was made by us, we will remake the item free of charge

    • If the mistake was made by the customer mistyping/selecting the wrong item we can try to see if we can fix the item- the item cannot be refunded or exchanged.

      • If new pieces need to be cut/added the customer will be charged for those items

      • If we cannot fix the item we will contact the customer to determine the best solution for them.

Standard Items

  • If you purchased an item that was standard with no custom options, you may return your item for a refund if it meets the following guidelines:

    • Items must be returned within 14 days from the date received.

    • It is in the same condition it was received

  • All clearance sales are final and have been written in the items description.

  • If an item needs to be shipped back to the store, you must pay shipping.

SaraBoo Creek Ltd. 
2313 Plainfield Rd
Crest Hill, IL 60404

(815)730-3390